CANCELLATION AND REFUND POLICY
JACKWEB TECH SOLUTIONS PVT LTD
Overview
At JACKWEB TECH SOLUTIONS PVT LTD, we provide remote online troubleshooting, configuration, and technical support services for cameras and related systems. Since our services are purely delivered online via remote sessions, phone calls, and digital platforms, no physical items or physical deliveries are involved.
We strive to ensure complete customer satisfaction with our support. This policy outlines the terms and conditions regarding session cancellations and payment refunds.
Service Delivery & Cancellation Eligibility
A. Cancellations Before Support Begins
Full Refund: You may cancel your support request or scheduled remote session at any time before our technician initiates the remote troubleshooting session or connects to your system.
Upon receiving your cancellation request prior to service initiation, you will be eligible for a 100% full refund.
B. Cancellations During or After Service
In-Progress Sessions: Once a remote support session has commenced and our technical staff has begun diagnosing or troubleshooting your equipment, cancellation requests will be evaluated based on the work already performed.
Unresolvable Technical Issues: If our team is unable to diagnose or resolve your issue due to technical limitations on our end, you may be eligible for a full or partial refund at the sole discretion of management.
Completed Services: Once a troubleshooting session is complete and the issue has been resolved as verified during the session, the service fee becomes non-refundable.
Refund Processing & Timeline
Method of Refund: All approved refunds will be credited directly back to the original payment method (Credit/Debit Card, Net Banking, UPI, or Wallet) used during the transaction.
Processing Time: Approved refunds will be processed and credited back to your account within 7 working days from the date your refund request is formally approved by our billing team.
How to Request a Cancellation or Refund
To request a cancellation or refund, please get in touch with our customer support team with your transaction details:
Email: Send an email to info@jackwebtechsupport.com with the subject line “Cancellation / Refund Request – [Your Order/Invoice ID]”.
Details Required: Please include your full name, registered phone number, invoice/order ID, and a brief explanation of your request.
Company-Initiated Cancellations
JACKWEB TECH SOLUTIONS PVT LTD reserves the right to cancel or decline a support session if:
The issue requires on-site physical hardware repair that cannot be resolved remotely.
The client’s system or internet connection does not support a stable remote session.
Non-cooperation or abusive behaviour toward our support personnel occurs.
In cases where JACKWEB TECH SOLUTIONS PVT LTD cancels a session prior to resolving the issue, a 100% full refund will be processed within 7 working days.
Contact Information
For any questions regarding this Cancellation & Refund Policy, please reach out to us at:
Company Name: JACKWEB TECH SOLUTIONS PVT LTD
Email: info@jackwebtechsupport.com
Phone: +91 8447249981
Address: SCO 36 First Floor, Chajju Majra Colony, Kharar, District Mohali Punjab 140301